CLIENT COMMUNICATION GUIDELINES
Our desire is to provide the best possible client service that meets our clients’ needs while responding to their concerns in a timely manner. In order to do so, we use the following methods to communicate directly with clients: telephone, voicemail, mail, and email. In order to maintain attorney-client confidentiality and be as efficient as possible, we do not communicate with clients via text messages or social media.
- Phone Calls and Emails
We would love to be available to personally receive every client call. However, to maintain a functional and efficient practice, most activities are scheduled ahead of time to ensure that they have our full attention. This includes phone calls with clients.
If you need to speak with us regarding a legal matter, we recommend that you schedule a phone or zoom meeting. This avoids the time that is wasted by playing phone tag and means that you will get our undivided attention (and not just a quick second between meetings). Scheduled calls will take precedence over returning messages and voicemails.
We generally respond to emails and voicemails within 72 business hours (usually sooner) unless your inquiry requires additional legal research. We request 72 business hours for copies of any planning documents and up to two weeks for any updates or revisions to your plan. All emails and voicemails received outside business hours or on holidays will be responded to during regular business hours.
- Scheduling Calls and Appointments
Calls or appointments may be scheduled at https://jillgregorylaw.com/clients, or by calling our receptionists.
- Text Message Policy
You may receive an appointment reminder via text message. Otherwise, we do not communicate with clients via text messages and request that you do not contact us via text.
- Contact Information
Receptionists (Newport Beach): 949-514-8842 or (Tahoe City): 530-581-5455
Jill Gregory, Attorney at Law, direct line: 949-522-5455
Office email: firstname.lastname@example.org
- Regular Business Hours
Monday – Thursday: 9:00 a.m. – 5:00 p.m., Friday and Saturday by appointment only
Our office is closed for all Federal Holidays, Thanksgiving week, and for at least 2 weeks between Christmas and New Year’s.