CLIENT COMMUNICATION GUIDELINES
Phone Calls and Emails
We would love to be available to personally receive every client call. However, to maintain a functional and efficient practice, most activities are scheduled ahead of time to ensure that they have our full attention. This includes phone calls with clients.
If you need to speak with us regarding a legal matter, we recommend that you schedule an appointment. This avoids the time that is wasted by playing phone tag and means that you will get our undivided attention (and not just a quick second between meetings). Scheduled calls will take precedence over returning messages and voicemails.
We generally respond to emails and voicemails within 3 business days unless your inquiry requires additional legal research. We request 3 business days for copies of any planning documents and a minimum of two weeks for any updates or revisions to your plan. All emails and voicemails received outside business hours or on holidays will be responded to during regular business hours.
Booking Appointments + Contact Information
Calls or appointments may be booked online at https://jillgregorylaw.com/book-an-appointment, or by calling our receptionists.
Newport Beach Office (949) 514-8842
Tahoe City Office (530) 581-5455
Jill Gregory’s Direct Line (949) 522-5455
Office email: email@example.com
Text Message Policy
We do not communicate with clients via text messages, with the exception of automated appointment reminders, and request that you do not contact us via text.
Regular Business Hours + Holiday Hours/Closures
Monday – Thursday: 9:00 a.m. – 5:00 p.m. Friday and Saturday by appointment only. Our receptionists are available 7 days a week.
Our office is closed for all federal holidays, one week for the Thanksgiving holiday, two weeks for the Christmas holiday, and two weeks in January. If an urgent need arises, please email firstname.lastname@example.org with the word “URGENT” in the subject line so we can support you.